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Frequently asked questions (FAQ)

On this page we have put together a list of the most frequently asked questions about our jewellery. If you can't find the answer to your question on this page, feel free to scroll down and get it right away. contact met ons op

It says delivered next working day, but I've been waiting longer than a day?

PostNL has made agreements with the government that they promise to deliver packages the next day. Unfortunately, delays sometimes occur due to crowds, holidays and/or sorting errors. As a result, your order may take longer than one working day to be delivered. Keep a close eye on your track & trace link to follow the progress of your order.

How much does shipping cost?

We know how important it is to receive your purchases on time, which is why we offer fast and reliable shipping to all our customers. We offer free shipping for all orders within Europe.

We work hard to ensure that your orders are carefully packed and shipped on time so that you can enjoy your new jewelry as soon as possible. Our customer service team is always ready to answer all your questions or comments.

Where do you ship to?

In our webshop we are proud to be able to deliver your orders to your front door, wherever you are in almost all European countries. However, we would like to remind you that delivery times may vary depending on your location.

You can be assured that we work hard to ensure fast and efficient delivery of your orders. We know how important it is to receive your purchases as quickly as possible, so we make it our top priority to get them to you on time.

How long does it take for my order to be shipped?

We begrijpen dat wanneer je een aankoop doet, je wilt dat je sieraden zo snel mogelijk aankomen. Daarom bieden we verzending op dezelfde werkdag aan voor bestellingen die voor 16:00 uur zijn geplaatst.

When your order is shipped, you will receive a notification from PostNL with your tracking number, so you can easily track your package and know when it will arrive. With our fast and reliable shipping you will be enjoying your new purchase in no time.

Which payment methods are there?

We offer our customers the flexibility to pay for their purchases using a variety of payment methods to make their shopping experience as seamless and convenient as possible. Choose from popular methods such as iDEAL, Klarna Afterpay, PayPal, Maestro, Visa, Apple Pay, Google Pay, Bancontact, EPS, Sofort and Giropay to complete your payment quickly and securely.

You can be assured that we take your payment security seriously and that each method is carefully vetted for ease of use and reliability. Shop with confidence and enjoy the flexibility of paying with your preferred payment method at checkout.

Where's my order?

Zodra je pakket is aangemeld of verzonden, ontvang je een e-mail van PostNL met je trackingnummer, zodat je je bestelling elke stap kunt volgen. Voer eenvoudig je trackingnummer in op de PostNL website of klik op de link in je e-mail om realtime updates over je zending te ontvangen. Met deze functie blijf je op de hoogte en weet je wanneer je bestelling geleverd wordt. Heb je geen tracking link ontvangen? Stuur ons dan een mailtje en wij zullen je deze toesturen.

What are the jewelry made of?

In our webshop we are proud to offer high quality stainless steel jewelry. All our products are made with the best, sustainable materials and have the added benefit of not containing any nickel or copper, so will not cause skin irritation, discoloration or allergic reactions.

When you buy from us, you can rest assured that our jewelry will not fade or transfer to your skin, so you can wear your favorite jewelry with confidence. Our gold jewelry is 5 times PVD plated with 18k gold, which ensures a beautiful and durable finish that does not fade and still remains affordable. We believe our customers deserve the very best and we are committed to providing jewelery of the highest standard that you can enjoy for many years to come.

Can I exercise and shower with the jewelry?

We have made sure that our jewelry is made from the highest quality and most durable materials. Our jewelry is water resistant, but like all precious metals; to preserve the jewelry for a longer life, you want to avoid harsh chemicals. We recommend that you dry your jewelry with a cloth towel after it gets wet.

Are the jewelery suitable for sensitive skin?

Yes, all our jewelry is hypoallergenic. You can wear the jewelry 24/7 and never worry about rashes or green skin. Our products do not contain nickel or copper.

How are the jewelry packaged?

Our jewelery is delivered to you in an Olympus Jewelry branded pouch to ensure it arrives in perfect condition. The pouch is made of faux suede with a drawstring to keep your jewelry safe.

Your order also comes with an Olympus Jewelry cleaning cloth, free of chemicals to keep your jewelry in perfect condition. This is packed in a letterbox package, so you often don't have to be at home to receive your order.

My jewelry arrived defective/damaged, what now?

At Olympus Jewelry, we take great care to ensure that all of our products are of the highest quality. However, we understand that on rare occasions an order may arrive damaged or defective.

In the rare event that this occurs, we kindly ask you to contact us directly by sending an email to info@olympusjewelry.nl, or by filling in the form on our contact page. Be sure to include your order number and a detailed description of the problem you are experiencing.

While we may also ask for a photo of the problem, rest assured that we'll do our very best to find a solution to ensure your complete satisfaction. Our priority is to make sure you are happy with your purchases and we will do everything we can to make it right.

I am not satisfied with my product, what now?

We strive to give you the best shopping experience possible, but we understand that sometimes orders may not meet your expectations. That's why we offer a statutory returns period of 14 days, so you can return your order for any reason. You will also get your money back after returning the product(s) purchased in the sale.

Register your return by sending an e-mail to info@olympusjewelry.nl with your name, the order number, the item you want to return and the reason for the return. Do you want to exchange the item? Then return the product and place a new order.

Check out our page Return and exchange for detailed information and conditions for returning your order. We want to make sure the process is as simple and hassle-free as possible for you.

How can I return my items and get my money back?

We begrijpen dat dingen soms niet gaan zoals gepland en dat je misschien niet helemaal tevreden bent met je bestelling. Daarom bieden we een wettelijke retourtermijn van 14 dagen, zodat je voldoende tijd hebt om te beslissen of je tevreden bent met je aankoop. Ook bij product(en) die gekocht zijn in de sale krijg je gewoon je geld terug na het retourneren.

If for any reason you are not happy with your order, simply return it to us within the 14 day return period and we will issue a full refund, excluding any shipping charges. We want our customers to be completely satisfied with their orders and we stand behind the quality of our products.

Register your return by sending an e-mail to info@olympusjewelry.nl with your name, the order number, the item you want to return and the reason for the return. Check out our page Return and exchange for detailed information and conditions for returning your order.

What is covered by the warranty?

If it turns out that the product does not meet the properties for which this warranty has been issued, we will resolve this for you. This includes fading of the jewelry and the coating. Breakage of the jewelry due to incorrect or careless handling is not covered by this warranty. Is your jewelry broken? Contact us and we will try to solve it for you.

For other questions, please contact us at info@olympusjewelry.nl or by pressing the contact button below.

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