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Return and exchange

We hope you are happy with your purchase! Are you not completely satisfied? Then return your order via the steps below.

You can exchange or return your product(s) within 14 days. You will also get your money back after returning the product(s) purchased in the sale. Register your return by sending an email to info@olympusjewelry.nl with your name, order number, the item you want to return and the reason for return. Do you want to exchange the item? Then return the product and place a new order.

Return address:
Olympus Jewelry
Akelei 13
4007 TC Tiel
Nederland

The costs of return shipping are for your own account and depend on the shipping method you choose. Keep your shipping receipt safe, because without it we cannot start an investigation into any missing returns. The purchase price (excl. shipping costs) will be refunded within 5 working days of receipt, provided the item is not damaged or worn and is in its original packaging. Olympus Jewelry has the right to reject returned items if the conditions are not met.

Return conditions

  • We ask you to always state your order number.
  • You can register your return within 14 days of receiving the order. You then have 14 days to return the order.
  • The product is undamaged and has no signs of wear. If the product is damaged or has signs of wear, we can charge you for a depreciation.
  • The product must be packed in the original packaging with supplied accessories.
  • The box may be opened to view and possibly try on the item.
  • As a customer you are responsible for your return shipment. We therefore recommend that you insure your package. If something goes wrong, you can contact us info@olympusjewelry.nl.

    We can charge you for a reduction in value in the following cases:
  • The return shipment is not provided with any promotional items that you received with the order.
  • If the product is returned damaged, but can be repaired, we will contact you about the handling. In this case it is possible that costs will be charged.
  • If the product is returned damaged and/or with traces of use, but can no longer be repaired, we will contact you. In that case, the depreciation can amount to 100% of the purchase price.

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